Warranty:

TL;DR: Quoizel will cover up to 1-year non-LED fixtures and up to 5-years for all LED fixtures.

LIMITED PRODUCT WARRANTY
Thank you for purchasing product(s) from Quoizel, Inc. Quoizel is dedicated to providing our
customers with an outstanding lighting experience. Our comprehensive product coverage is
reflective of our commitment to our customers' ongoing satisfaction.
Quoizel warrants all its products to be free from defects in material and workmanship, subject to
certain conditions and exclusions. Quoizel products have the following warranties applied from
the date the Product was shipped to the original end-use purchaser:

INDOOR LIGHTING FIXTURES

ELECTRICAL COMPONENTS
- 1 YEAR
INTEGRATED LED (LED BULBS EXCLUDED)
- 5 YEARS
FINISH
- 1 YEAR

Indoor fixtures are constructed for indoor use only. If these fixtures are installed outside and
exposed to the elements, it is likely the finish will change due to this exposure. Please be aware
that installing an indoor fixture outside will void the complete manufacturer's warranty.

OUTDOOR LIGHTING FIXTURES

ELECTRICAL WIRING & SOCKETS
- 1 YEAR
INTEGRATED LED (LED BULBS EXCLUDED)
- 5 YEARS
“ARMOUR FINISH”
- 5 YEARS
FINISH
- 1 YEAR

FINISH WARRANTY EXCLUSIONS

OUTDOOR FINISHES

Finishes for fixtures installed outdoors are subject to change due to prolonged exposure to
sunlight, pollutants and other environmental conditions. Metal finishes on outdoor fixtures will
naturally mature over time, changing in appearance and creating a living finish. Painted finishes on
outdoor fixtures may naturally fade over time, depending on the fixture's exposure to the outdoor
elements. Thus, any claim for fading, discoloration or "patina" of a finish on an outdoor fixture is
not applicable to the above warranty. See the "Finish Care & Cleaning" instructions below for
proper care and maintenance of your fixture.

COASTAL ENVIRONMENTS

The environment within 10 miles of a seacoast can be extremely corrosive. Even with the
appropriate maintenance, products installed in this environment will typically deteriorate more
quickly than products installed in a less severe environment. Some corrosion and/or deterioration
is considered "normal wear" in this environment. Thus, any claim for finish failures or for corrosion
of other components due to coastal environment conditions is not applicable to the above
warranty (“Armour” finishes excluded).

FINISH CARE & CLEANING
Initial care for finishes requires only periodic cleaning with a soft cloth, dampened with water. A
mild non-abrasive soap may be used along with a soft cloth and water if the fixture is very dirty.
Care should be taken to avoid abrasive materials and strong cleaning agents, as they will quickly
destroy the protectant.

PROOF OF PURCHASE
Please save your store receipt as proof of purchase, as our Limited Warranty only applies to
products which were purchased from an authorized Quoizel store or dealer.

WHAT IS COVERED
Quoizel will, at its election, repair, replace or make appropriate adjustment where quality
inspection discloses any such defects that are found occurring from normal use within the
warranty time-period as stated above.

WHAT IS NOT COVERED
The following costs, expenses and damages are not covered by the provisions of this limited
warranty:

Labor costs including, but not limited to, such costs as the removal and reinstallation of
product
Shipping and freight expenses required to return product to Quoizel
Any or all light bulbs (lamps)
Issues with natural stone and glass color or textural variations as these are inherent attributes
of the materials used in this product

ORIGINAL USER
All warranties only apply to the original end use purchaser and original installation of products.
This warranty is not transferrable.

THE REQUIREMENTS OF THIS WARRANTY DO NOT APPLY TO
PRODUCTS:

Used in commercial applications
Used for purposes for which they are not designed or intended
Which have been subjected to alteration, abuse, misuse, negligence or accident
Which have been improperly stored, installed, maintained or operated
Which have been used in violation of written installation guidelines by Quoizel, such as
installing in opposite position of what is outlined in the guidelines
Which have been subjected to improper temperature, humidity or other environmental
conditions; or (vii) which, based on Quoizel examination, do not disclose to Quoizel satisfaction
non-conformance to the warranty
Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the
use of paints, solvents, chemicals or abrasive cleaning techniques

THE WARRANTY DOES NOT APPLY IF:

The original bill of sale, delivery date or product number cannot be verified
The parts claimed to be defective are not returned for inspection if so requested by Quoizel
The product is not in the possession of the original end use purchaser

OBTAINING WARRANTY SERVICE
At Quoizel, our goal is to provide you with exceptional product and service. We have worked for
over 80 years training employees in your market. If you experience a problem with your Quoizel
product, please contact your place of purchase or your local lighting dealer to submit your
warranty request.
Although Quoizel does not sell directly to consumers, if your place of purchase is closed or no
longer in business, you can submit your warranty request by contacting us at one of the following:

Website: https://quoizel.com/contactus
Email: cs@quoizel.com
Phone: 843-553-6700
Mail: Quoizel, Inc.
Attn: Customer Service Department
6 Corporate Parkway
Goose Creek, SC 29445

Quoizel 48" Chain for the TWE5005BN

Model: M2106CHBN

Product Overview